We want you to feel good about your Áit Apparel order. If something isn’t right, you may request a return or exchange within 30 days of delivery.
Because each piece is printed especially for you, we ask that returned items meet the conditions below.
To qualify for a return or exchange:
Your request must be submitted within 30 days of delivery.
The item must be unworn, unwashed, unused, and in its original condition.
The item must be free from stains, scents, pet hair, or signs of wear.
You must provide your order number or another proof of purchase.
Standard made-to-order products are eligible under this policy. Custom or personalised products are not eligible unless they arrive damaged, defective, or incorrect.
Orders delivered within the United States qualify for one complimentary exchange request per order.
For your first eligible exchange, Áit Apparel will cover:
The prepaid return shipping label.
Standard shipping for the replacement item.
Exchanges can be made for another available size or colour of the same product and design. Replacement items are subject to availability.
Only one complimentary exchange request is included per order. Customers are responsible for shipping costs associated with any additional exchanges.
An exchange caused by a damaged, defective, or incorrect item does not count as your complimentary exchange.
Eligible items may be returned for a refund within 30 days of delivery.
For standard returns that are not caused by an error or product issue, the customer is responsible for return shipping. Original shipping charges are non-refundable.
Refunds are issued to the original payment method and reflect the amount paid after any discounts. Once your return has been received and inspected, please allow 5–10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear.
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Include your order number and clear photos showing the issue. Once reviewed, we will arrange a replacement or refund at no additional cost.
You do not need to return a damaged or incorrect item unless our support team asks you to do so.
We cannot accept returns for:
Items returned more than 30 days after delivery.
Items that have been worn, washed, altered, or damaged after delivery.
Personalised or custom-made products, unless damaged, defective, or incorrect.
Gift cards.
Products clearly marked as Final Sale at the time of purchase.
Items purchased as part of a set or bundle must be returned together to qualify for a full refund.
Before sending anything back, contact us through our Contact page or email us at info@ait-apparel.ie
Please include:
Your name and order number.
The item you wish to return or exchange.
Your preferred replacement size or colour, if applicable.
A brief explanation of the reason for your request.
Photos if the item is damaged, defective, or incorrect.
We will review your request and provide the correct return instructions and address.
Please do not send items back to the address shown on the original package. Returns sent without prior approval may not be accepted.
Production begins shortly after an order is placed. If you need to change or cancel your order, contact us as soon as possible.
We will do our best to help, but changes and cancellations cannot be guaranteed once production has started.
If you have any questions about a return, exchange, or product issue, please contact us. We’ll review the situation and help make it right.
